£420K Saved Annually by Automating Order Management

The Challenge

The wholesaler was processing over 800 orders per week across phone, email, and a basic online portal. Errors in picking, duplicate orders, and late deliveries were costing them customers. The ops team spent most of their time firefighting instead of growing accounts.

• 12% order error rate causing returns and credit notes
• No real-time stock visibility across 3 warehouse locations
• Manual reordering from suppliers based on gut feel
• Delivery scheduling done on paper with no route optimisation

What We Built

We connected their order management system, warehouse stock feeds, and supplier portals through one AI layer. The system now validates orders automatically, forecasts demand by product line, triggers supplier reorders at optimal points, and plans delivery routes to cut fuel and time.

• Automated order validation catching errors before picking
• AI demand forecasting by product category and customer segment
• Smart reordering with supplier lead-time awareness
• Route-optimised delivery scheduling across all vehicles

Results

• 89% Order errors — Reduction in picking and dispatch errors
• £420K Annual saving — From reduced waste, returns, and fuel costs
• 31% Delivery efficiency — More drops per route per day
• 94% Reorder accuracy — Supplier orders now match actual demand