Retail
Global Retail Services
Global Retail Services Business · Global · 1,000+ employees
The challenge
The existing process relied on employees manually recording journeys and claims. At scale, this created thousands of hours spent submitting and correcting claims — and unnecessary spend from incorrect, duplicate or out-of-policy expenses.
- £54M+ annual turnover
- 24M+ pieces sourced annually
- 30+ global retail partners
- 30+ years of industry experience
What Digital1 built
A mobile-first, AI-powered expense platform. Employees record journeys, multi-stop routes and capture parking, tolls and travel directly from their phone — with AI extracting receipts, calculating mileage, categorising spend, validating claims and surfacing exceptions before they reach finance.
Results
- 12% Annual saving — On employee expense spend — preventing duplicate, incorrect, unsupported and out-of-policy claims before payment.
- 1,200 Hours saved — Mileage, receipts, validation and policy checks across 33,800 annual claims.